Running claims has always been a binary: buy the software and run it yourself, or outsource the lot and lose sight of it. That choice no longer holds. ADJST is one platform with a flexible service catalogue — Calibrated SaaS, Managed SaaS, Embedded Experts & On-Demand, or Full TPA. The choice is yours.
You choose how much of the claims operation we run — from software your own team runs, through our specialists working alongside them, to a full outsource. Same platform, same data and same AI at every tier. Click a tier to see the detail.
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Start anywhere. Move when the strategy says so — or don't move at all.
Moving between tiers isn't a project. Your data, integrations, branding and history stay where they are — the platform underneath is the same one — so you can move up or down whenever your needs change.
TPA SaaS Platform — the whole multi-tenant ADJST platform, run and managed for you to operate your own book of clients on. Not us taking on your claims — you (and your clients) running on our platform.
Why this changed → From SaaS to Service as Software
ADJST's AI specialists — adjudication, fraud, settlement, customer updates, analytics — don't replace handlers. They partner with them. At first notice, the platform assesses each claim for complexity, value, fraud signal, coverage clarity and vulnerability. Then it routes it: straight-through where it's safe, a human expert where it matters. A clear total loss can settle in a single session. A disputed-liability injury goes to a specialist who owns it end to end, backed by the platform's evidence, reconstruction and reserve tools. The AI proposes and cites its evidence; the human decides and is accountable. Nothing is a black box — the routing rationale, model versions and every decision are logged, and a human can step in at any point.
And the people behind it: two things hold whether the expert is yours or ours. Your team gets the same best-in-class tools we do — the AI copilot and modern workbench. And a human owns every fair-outcome, vulnerability and edge-case decision, on an auditable trail — your cleanest Consumer Duty posture. Want to be one of these experts? →
What that's worth: on an average UK motor book, running claims this way targets 5–10% of indemnity leakage recovered and roughly £450 back per claim — handling-cost savings plus recovered indemnity (target economics — to be proven with design partners). The full economics →
See the platform →We're recruiting founding design partners for the first release.