Insights

Claims is being rebuilt.
We have strong views on how.

AI is doing to claims what mechanisation did to manufacturing — not making the old model faster, but replacing it. That is a bigger claim than most of the industry is currently willing to make, and we are building a company on the assumption that it's true. These are the arguments behind that bet, published before we're proved right or wrong.

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The TPA gap

How AI changes the traditional TPA processing model

AI doesn't make the claims assembly line faster. It invalidates it — and you can't retrofit your way to the model that replaces it.

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